Terms and Conditions

1. About Tagoora

Tagoora operates a marketplace that connects buyers (travellers and guests) with suppliers (experience providers) offering leisure lifestyle experiences, primarily in Sri Lanka. Tagoora acts as an intermediary between buyers and suppliers and is not the provider of the experiences listed on the platform.

2. Eligibility

• You must be at least 18 years of age to create an account or make a booking.
• By using our services, you confirm that all information you provide is accurate and complete.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3. Buyer Terms

Bookings

• When you make a booking through bookings.tagoora.com, you enter into a contract with the supplier for that experience. Tagoora facilitates the transaction but is not a party to that contract.
• Bookings are subject to availability and the supplier's specific terms.
• You are responsible for ensuring that all participants in your booking meet any requirements set by the supplier.

Payments

• All payments are processed securely through Stripe. By making a payment, you also agree to Stripe's terms of service.
• Prices are displayed in GBP (£) and are inclusive of any applicable taxes unless stated otherwise.
• Your booking is confirmed once payment has been successfully processed.

Cancellations and Refunds

• Cancellation and refund terms are set by the individual supplier and will be displayed before you confirm your booking.
• Tagoora reserves the right to cancel or modify bookings in exceptional circumstances, including supplier unavailability or force majeure events. In such cases, a full refund will be issued.
• Refund requests outside of the supplier's stated cancellation policy are at Tagoora's discretion.

4. Supplier Terms

Listing Experiences

• Suppliers are responsible for ensuring that all experience listings are accurate, legal, and safe.
• Suppliers must hold any licences, permits, or insurance required to legally offer their experiences.
• Tagoora reserves the right to remove or suspend any listing that does not meet our standards or violates these terms.

Commission and Fees

• Tagoora charges a commission on each booking, based on the supplier's subscription tier. Commission rates are communicated at the time of onboarding and may be updated with prior notice.
• Subscription fees, where applicable, are charged in advance and are non-refundable unless otherwise stated.

Earnings and Settlements

• Supplier earnings are calculated net of Tagoora's commission and any applicable charges.
• Settlements are processed according to Tagoora's payment schedule, as communicated in the Tagoora Wallet app.
• Tagoora reserves the right to withhold settlement where there is a pending dispute or suspected fraudulent activity.

5. Acceptable Use

You agree not to use our services to:

• Violate any applicable law or regulation
• Submit false, misleading, or fraudulent information
• Infringe the intellectual property rights of Tagoora or any third party
• Transmit harmful, offensive, or abusive content
• Attempt to gain unauthorised access to any part of our systems
• Scrape, copy, or republish any content from our platform without written permission
• Use our services for any purpose other than their intended use

We reserve the right to suspend or terminate your account if we believe you have violated these terms.

6. Intellectual Property

All content on tagoora.com and bookings.tagoora.com, including text, images, logos, graphics, and software, is the property of Tagoora Ltd or its licensors and is protected by UK and international intellectual property law. You may not reproduce, distribute, or create derivative works from any Tagoora content without our prior written consent.

Suppliers retain ownership of the content they submit (experience descriptions, images, etc.) but grant Tagoora a non-exclusive, royalty-free licence to display and promote that content across our services.

7. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. Tagoora makes no warranties, express or implied, regarding the accuracy, reliability, or availability of our services.

Tagoora does not warrant that the experiences listed on our platform will meet your expectations or that they will be free from errors. The quality and delivery of experiences are the responsibility of the individual supplier.

8. Limitation of Liability

To the fullest extent permitted by UK law, Tagoora Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profit, loss of data, personal injury, or property damage in connection with a booked experience.

Tagoora's total liability to you for any claim arising under these terms shall not exceed the total amount paid by you through our platform in the three months preceding the claim.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under applicable UK law.

9. Third-Party Services

Our services integrate with third-party providers including Stripe (payments) and Algolia (search). Your use of these third-party services is subject to their own terms and privacy policies. Tagoora is not responsible for the practices of third-party services.

10. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint, please contact us at legal@tagoora.com and we will endeavour to resolve it promptly before any formal proceedings are initiated.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or in-app notification. Continued use of our services after any changes constitutes your acceptance of the revised terms.

12. Contact Us

For any questions or legal enquiries regarding these Terms and Conditions, please contact us at legal@tagoora.com. For privacy-related enquiries, please refer to our Privacy Policy.